Detailed Product Description

Optima service center (oscar)Centralizes all guests' requests and complaints and guarantees full follow up on every request.Can be run as a stand alone system (single or multi user) and as a part of the optima hotel management system.If anything goes wrong during the stay, oscar helps you stay on top of the incident until it is resolved to the guest's satisfaction. The guest receives one telephone number to call for any problem - minor or major. The operator of the service center records the message into oscar, classified to one of many optional event types. Simultaneously, the operator directs the department responsible for handling the event by telephone call or an automatic SMS messaging. An internal stopwatch is activated to monitor the event, while for every kind of event maximum reaction time has been programmed. A short time before dead line, the system alerts the operator of the possibility of failing to handle the event on time.The department responsible informs the guest serv