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This is a brand new palm treo 650 This device was never used, it is still in the plastic sealed. We got this phone through a warranty exchange. Normaly sprint will give out reconditioned devices, however since there were no reconditioned devices avaliable at the time, the store we went to went ahead and gave us a new one out of the box. It was never activated. Never programed. Never even taken out of the plastic. The only thing I don't have is the box. Included is the phone, battery (also in plastic), sync cable, travel charger, manual, CD software and stereo headset. The phone does have the latest palm software that was just released a couple weeks ago. Please email me if you have any questions. Phone will be shipped out to you within two business days after the payment has posted.